-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- UC Platforms
- Re: Method to download firmware from MS Teams Portal to loca...
Create an account on the HP Community to personalize your profile and ask a question
01-21-2021 04:49 AM
Hi,
Has anyone discovered a method to download firmware updates for Team Phones from Microsoft.
We have many phones and using the Teams Admin Console to initiate firmware updates is:
(a) quite black box
(b) unreliable and unpredictable
(c) logging on phones to see if download of firmware actually happening not obvious
I would like the ability to download the firmware from Teams for our Trio C60's and distribute via our provisioning server on site Has any done this?
Nick
Solved! Go to Solution.
Accepted Solutions
01-21-2021 05:18 AM
Hello @simmo ,
Welcome back to the Poly Community.
As outlined in the general VoIP FAQ:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Ensure you download the relevant Microsoft compatible Software for the C60 from >here<
At the time of writing, this is UC Software 5.9.5 Rev AC
Ensure you enable the C60 to have this parameter:
<web prov.startupCheck.enabled="1"/>
Ensure any potential download server is cleared via Utilities > Software Upgrade > Clear Upgrade Server
Setup a DHCP option 161 to point to your provisioning server.
This way you can configure the basic credentials and language, Time etc. as an example shows >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-21-2021 05:18 AM
Hello @simmo ,
Welcome back to the Poly Community.
As outlined in the general VoIP FAQ:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Ensure you download the relevant Microsoft compatible Software for the C60 from >here<
At the time of writing, this is UC Software 5.9.5 Rev AC
Ensure you enable the C60 to have this parameter:
<web prov.startupCheck.enabled="1"/>
Ensure any potential download server is cleared via Utilities > Software Upgrade > Clear Upgrade Server
Setup a DHCP option 161 to point to your provisioning server.
This way you can configure the basic credentials and language, Time etc. as an example shows >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-21-2021 05:23 AM
Thanks for your reply Steffen, out of interest do you know if there is an article on how to set up a provisioning server. I have a link to one on youtube but i'm wondering it there is an official Poly document on this.
Nick
01-21-2021 05:27 AM
Hello @simmo
did you check the whole FAQ post about Provisioning?
It describes FTP, HTTP and HTTPs
Best regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-21-2021 05:47 AM
Hello @simmo
not sure you checked my reply:
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community