Hello @simmo ,
Welcome back to the Poly Community.
As outlined in the general VoIP FAQ:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Ensure you download the relevant Microsoft compatible Software for the C60 from >here<
At the time of writing, this is UC Software 5.9.5 Rev AC
Ensure you enable the C60 to have this parameter:
<web prov.startupCheck.enabled="1"/>
Ensure any potential download server is cleared via Utilities > Software Upgrade > Clear Upgrade Server
Setup a DHCP option 161 to point to your provisioning server.
This way you can configure the basic credentials and language, Time etc. as an example shows >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
