Solved: Re: Manually Configure Skype Server Addresses

Martin Palmer · ‎03-16-2018

We're in the middle of testing a fully Skype Online deployment (rather than hybrid) and when using the Skype client I have to manually enter the internal and external server addresses, rather than letting the client use autodiscover.

Whenever I try to sign into the phone (using BToE) it fails and I believe this is because it's using autoconfiguration to find the Skype server and attempting to login the user there. Since the user doesn't exist there it fails.

Is it possible, either though the web interface or a configuration file, to point the phone to a specific address rather than using autoconfigure to find the Skype server?

SteffenBaierUK · ‎03-19-2018

Hello @Martin Palmer,

welcome back to the Polycom Community.

Via the Web Interface => Line 1 you should be able to disable Auto Discover, Set o LYNC 2010, specify the Server Address, Port 443 and TLS

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎03-19-2018

Hello @Martin Palmer,

welcome back to the Polycom Community.

Via the Web Interface => Line 1 you should be able to disable Auto Discover, Set o LYNC 2010, specify the Server Address, Port 443 and TLS

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Martin Palmer · ‎03-19-2018

This worked perfectly. I changed the settings and the user was able to login on the phone.

Thanks!