Location issue

Occasional Advisor

Re: Location issue

basically what your telling me is I shouldn't buy polycom products since I will not be able to get support from polycom or I will have to pay an extra fee to get support from a reseller.


You have a strange way of doing business

Message 11 of 12
Polycom Employee & Community Manager

Re: Location issue

Hello dhill1455,

I am not sure where in my reply you read that we charge you for support as within your warranty period the support is free.


Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12