LDAP Real Presence Trio

[Anonymous]

Hi All

I am setting up a Real Trio 8800 and am having issues with the license file loading. I have figured out that in order to get LDAP to work you need to load a license file which I have dowloaded (000000000000-license.cfg) and placed at the root of my FTP server. I can tell that the Trio is hitting my FTP server based upon time stamp of the "macaddress-web.cfg" in the same location however when I check the license status on the phone it remains blank.

Is there something else I need to do in order for license file toi load?

Any assistance would be much appreciated.

Thank

Larry

[SteffenBaierUK]

Hello Larry,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition did you ever solve your other issue => here <= ?

Stating the above there is no license needed for LDAP on the Trio

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi 

Thanks for getting back to me.

The UC version is 5.4.4.7776

Stating the above there is no license needed for LDAP on the Trio

 -- everything I have read indicates that a license filke is required in order to enable Corporate director LDAP search. This is why I was going down that road, however if it is not required I can forget that then.

The issue I have is I have everything added to the config as below, however when I go to the Trio and select Corporate Dirtectory I can an error "Invalid Configuration"

exchange.server.url="https://outlook.office365.com/ews/exchange.asmx"
feature.corporateDirectory.enabled="1"
feature.EWSAutodiscover.enabled="0"
feature.lync.hideSignOut="1"
mr.bg.selection="ForgetMeNotPond"
mr.pair.uid.1="00:04:F2:FD:12:XX"
reg.1.address="xxxx@somecompany.com"
reg.1.auth.loginCredentialType="usernameAndPassword"
reg.1.auth.useLoginCredentials="1"
dir.corp.address="Server05"
dir.corp.autoQuerySubmitTimeout="0"
dir.corp.backGroundSync="0"
dir.corp.baseDN="DC=some,DC=company,DC=name"
dir.corp.bindOnInit="1"
dir.corp.cacheSize="128"
dir.corp.customError=""
dir.corp.domain=""
dir.corp.filterPrefix="(objectclass=person)"
dir.corp.pageSize="32"
dir.corp.password="password"
dir.corp.port="389"
dir.corp.querySupportedControlOnInit="1"
dir.corp.scope="sub"
dir.corp.sortControl="0"
dir.corp.transport="TCP"
dir.corp.user=user@somecompanyname"
dir.corp.viewPersistence="0"
dir.corp.alt.address=""
dir.corp.alt.autoQuerySubmitTimeout="0"
dir.corp.alt.backGroundSync="0"
dir.corp.alt.cacheSize="128"
dir.corp.alt.domain=""
dir.corp.alt.label="Global Address Book"
dir.corp.alt.password=""
dir.corp.alt.port="0"
dir.corp.alt.protocol="sopi"
dir.corp.alt.secCacheSize="32"
dir.corp.alt.sortControl="0"
dir.corp.alt.transport="TCP"
dir.corp.alt.user=""
dir.corp.alt.verifyCert="1"
dir.corp.alt.viewPersistence="0"
dir.corp.alt.attribute.1.filter=""
dir.corp.alt.attribute.1.label=""
dir.corp.alt.attribute.1.name=""
dir.corp.alt.attribute.1.sticky="0"
dir.corp.alt.attribute.1.type="last_name"
dir.corp.alt.attribute.2.filter=""
dir.corp.alt.attribute.2.label=""
dir.corp.alt.attribute.2.name=""
dir.corp.alt.attribute.2.sticky="0"
dir.corp.alt.attribute.2.type="last_name"
dir.corp.alt.auth.useLoginCredentials="0"
dir.corp.alt.backGroundSync.period="86400"
dir.corp.alt.utfSubset.1.start=""
dir.corp.alt.utfSubset.1.stop=""
dir.corp.alt.utfSubset.2.start=""
dir.corp.alt.utfSubset.2.stop=""
dir.corp.attribute.1.addstar="1"
dir.corp.attribute.1.filter=""
dir.corp.attribute.1.label=""
dir.corp.attribute.1.name=""
dir.corp.attribute.1.searchable="0"
dir.corp.attribute.1.sticky="0"
dir.corp.attribute.1.type="last_name"
dir.corp.attribute.2.addstar="1"
dir.corp.attribute.2.filter=""
dir.corp.attribute.2.label=""
dir.corp.attribute.2.name=""
dir.corp.attribute.2.searchable="0"
dir.corp.attribute.2.sticky="0"
dir.corp.attribute.2.type="last_name"
dir.corp.auth.useLoginCredentials="0"
dir.corp.backGroundSync.period="86400"
dir.corp.viewPersistence.form="1"
dir.corp.vlv.allow="0"
dir.corp.vlv.sortOrder=""
dir.local.passwordProtected="0"
dir.local.readonly="0"
dir.local.contacts.maxNum="3000"
dir.search.field="0"
/>

As for the other issue I was having earlier it turned out to be a modification someone made to our F5 configuration

[SteffenBaierUK · Accepted solution]

Hello Larry,

Utilizing a Trio with LYNC or Skype does not need to manually specify LDAP. This is all automatic. In addition you are not using the latest software version.

Once you signed into LYNC / Skype you can simply go to your contacts and search these.

The Skype FAQ has a troubleshooting section which should be visited if you are having issues.

If you still struggle please work with your Polycom reseller.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services