Issue with 000000000000-Directory.xml on VVX411 while ok on VVX400

[Anonymous]

Hi,

We have created a configuration file for our VVX400 CAP's (on Skype for Business Server 2015) that is almost perfect.
Now we have purchased some VVX411's under the assumption that all would be the same.
Unfortunately the VVX411's behave differently with regards to two things, automated login and the global contact directory file.
I already spent a lot of time on this including upgrading to 5.6.0. so all phones are running 5.6.0
I will describe the Global directory problem below, I have created another post for the sign-in issue.

For the non-CAP phones I use the 000000000000.cfg file to init them, as I want to init the CAP phones with a locked down configuration I use the device specific configuration file for the CAP's, so <MAC>.cfg.
The <MAC>.cfg provides two configuration files: A general configuration (same for all phones) and credentials (Extension and Pin) for each phone individually.
After discovering that I had issues with the VVX411's I have made sure that the <MAC>.cfg files for both the VVX 400 and the VVX411 are similar (copy the file, then rename). So both phones are using 100% the same config files, both general and credential.

I have a global directory file with 3 speeddials for the CAP's for Helpdesks and Emergency. These speeddials randomly show up after reboots and factory resets.
If I power cycle or (factory) reset the VVX411, the speeddials come back....about 20 to 30% of the time, so once every 3 to 5 cycles.

This means the VVX411's can't be used as CAP phones with 3 speeddials because any power interrupt will cause them to disappear.
On the ftp server I see that the VVX411 only tries to download the <MAC>-directory.xml file and not the global contact directory although according to the admin guide it should download both and merge them.

So the VVX400 is A-OK with my configuration and the VVX411 shows inconsistent behavior.

Regards, Paul

[SteffenBaierUK]

Hello Paul,

welcome to the Polycom Community.

Please get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services