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How can I stop frequent unwanted sign outs on CCX 400?

CosmoDenger
Occasional Visitor

How can I stop frequent unwanted sign outs on CCX 400?

Our users are regularly signed out of their devices for seemingly no reason.  These are not due to password changes. This has caused a great deal of frustration and we would prefer a way assign the phones to end users rather than having them sign in.  

 

Two questions:

Is there a way to stop these random sign outs from happening through some sort of Microsoft admin settings?

Is there a way to assign a user to a phone so they never have to sign in at all?

 

We are using Poly CCX400

Teams Admin Agent
1.0.0.202110130735.product
Up to date
 
Firmware
7.1.4.0253
 
Company Portal App
5.0.5304.0
Up to date
 
OEM Agent App
1.0.24
Up to date
 
Teams App
1449/1.0.94.2021121302
Up to date
Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: How can I stop frequent unwanted sign outs on CCX 400?

Hello @CosmoDenger ,

 

Welcome to the Poly Community.

 

Your posts ended up in the Spam Filter so it was moved here. 

 

I can only suggest contacting our partner Microsoft as it is their platform you are using and our phones are using their software. They can troubleshoot this and provide an explanation for your issue.

 

July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?

Resolution: Please collect the Logs as shown => here <= or if not being able to get this check >here< how to get them via the Phone Logs and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 6
Aidan
Frequent Visitor

Re: How can I stop frequent unwanted sign outs on CCX 400?

Hi CosmoDenger - did you get any further with this? 

Message 3 of 6
rgsteele
Trusted Contributor

Re: How can I stop frequent unwanted sign outs on CCX 400?

HI Aidan, be aware that there is currently an active issue in the M365 Service Health Dashboard about this issue: Service health - Microsoft 365 admin center

Message 4 of 6
Aidan
Frequent Visitor

Re: How can I stop frequent unwanted sign outs on CCX 400?

There is, I saw that earlier today. However, this has been happening prior to this week sporadically and without any real reasoning.

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: How can I stop frequent unwanted sign outs on CCX 400?

Hello @Aidan ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

 

I would suggest including the Firmware this is happening and all details on the Microsoft app versions.

 

Most likely this needs to be investigated by our Partner Microsoft as they supply the Teams App and all other Microsoft Apps running on our devices and in addition the Teams platform for the service you use.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 6 of 6