Hello all,
our Partner Microsoft is still investigating the root cause on this. It is now stated in the Office 365 Admin Center
As a workaround, once the fault is fixed, we assume phones have to be restarted.
Workaround 1:
Prerequisite the phones must have the REST API already enabled. This covers users on Poly RealPresence Resource Manager or PDMS-E
Get a list of all phones IP addresses from the DHCP server as an example and store them in a text file called ip.txt
Copy the below and ensure to change the password 789 to what the actual admin password of the phone is.
@echo off
echo Reading ip.txt
for /F "tokens=1" %i in (ip.txt) do (
curl -i -X POST -H "Content-Type: application/json" -d "" -k https://Polycom:789@%i/api/v1/mgmt/safeRestart
timeout /t 5 /NOBREAK
)
Store the above as reboot.bat and store it in the same folder as ip.txt. Open a MS-Dos command line and change to the directory where both files have been stored. run reboot.bat
(It only works in newer versions of Windows 10 that have CURL)
Workaround 2:
Below is a PERL script which can be used in a local network. The default username is Polycom and the Password can be changed from 789:
#!/usr/bin/perl -w
# RebootScript.pl - Reboot range of Polycom phones using the Web Interface
# Initial Script (???) - bm
# Updated (???) - sb
# Update (28 April 2017) - mcab
# - Set the admin username and password at the top of the file. (Script will generate the cookie automatically now)
# - Removed dependency on CGI.pm
# Update (28 April 2017 #2) - mcab
# - add IO::Socket::SSL
# - ignore validating TLS certs from phone
use strict;
use LWP::UserAgent;
use IO::Socket;
use Socket;
use IO::Socket::SSL;
use MIME::Base64;
my $username = "Polycom";
my $password = "789";
#####################################
# Netmask 255.255.255.0 = 0xFFFFFF00#
# Netmask 255.255.0.0 = 0xFFFF0000#
# Netmask 255.0.0.0 = 0xFF000000#
# Netmask 0.0.0.0 = 0x00000000#
#####################################
my $netmask = 0xFFFFFF00; # 255.255.255.0
#########################################
# Define IP Address Start Range $Start #
# Define IP Address End Range $finish #
#########################################
my $start_address = unpack 'N', inet_aton( '10.252.149.57' );
my $finish_address = unpack 'N', inet_aton( '10.252.149.58' );
for ( my $address = $start_address; $address <= $finish_address; ++$address ) {
next if ( $address & $netmask ) == $address or ( $address & ~$netmask ) == ~$netmask;
my $ua = LWP::UserAgent->new( );
$ua->ssl_opts( verify_hostname => 0, SSL_verify_mode => SSL_VERIFY_NONE );
my $destination = inet_ntoa( pack 'N', $address);
#############################
# Define Reboot or Restart #
# Simply remove # and add # #
#############################
my $restartUrl = "https://$destination/form-submit/Reboot";
# Create request object and add the authentication header and the expected cookie
my $req = HTTP::Request->new(POST => $restartUrl);
$req->header('Cookie' => 'Authorization=Basic ' . encode_base64("$username:$password"));
$req->authorization_basic( $username, $password );
# Send the reset request to the user agent
my $res = $ua->request( $req );
print $res->status_line, "\n";
sleep (5)
}
Store this on a PC and run it (needs Perl installed)
This simple and basic Perl script can enable the Reboot of a range of Phones
How does it work?
2 Actions are required within the Script itself:
- Define the Password ($Password)
my $password = "789";
- Define the IP Address Range (aka start / stop)
Example: 10.252.149.57 till 10.252.149.58
my $start_address = unpack 'N', inet_aton( '10.252.149.57' );
my $finish_address = unpack 'N', inet_aton( '10.252.149.58' );
How do I run it?
- Download and install ActivePerl for Windows PC'script
- Download RebootScript.pl.txt and store as RebootScript.pl into the C:\Perl64\bin directory
- Open a CMD window and browse to C:\Perl64\bin and Edit to suit the above actions
- perl RebootScript.pl and hit enter. It will not send any warnings to anyone and wait 5 Seconds between Phone IP