Firmware cause frequent reboot of CCX 500

Occasional Visitor

Firmware cause frequent reboot of CCX 500

I just updated my CCX 500 to the latest firmware via the Teams admin portal.  Now, the phone will periodically reboot; as well, even if a call is made or received, no audio can be heard over the headset.  Basically, the phone is completely non-functional.  


Any body have some recommendations?  

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Polycom Employee & Community Manager

Re: Firmware cause frequent reboot of CCX 500

Hello @cpajr ,


Welcome to the Poly Community.

This would need to come into our support organization.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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