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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Pairing a Polycom Visual+ or a Polycom GroupSeries (running at least 6.1.8) with a PolycomTrio  requires the units to be on the same VLAN or ensure the network traffic can be routed (more => here <=)

 

Option 1:

 

In order to manually pair the Visual+ please go ahead and follow these steps:

 

  • Press Settings Key
    image

  • Select Advanced
    image

  • Enter the Admin Password (default 456)
    image
  • Select Networked Devices
    image

  • Select the relevant Unit matching the MAC address
    imageimage

  • Select complete
    image

 

Option 2:

 

  • Browse to the IP address of the Polycom Trio (ensure the web interface is enabled as shown => here <= )
    Settings => Networked Devices => Networked Devices (Networked Device UID is the MAC Address of the Polycom Visual+ or Polycom GroupSeries)

    image

Simply provision the feature from the provisioning server:

 

<PHONE_LOCAL
		mr.pair.uid.1="XXXXXXXXXXXX"
	/>

The X value would need to be replaced with the MAC address of the Visual+

 

Wireshark Trace:

 

Unpaired Visual+

 

image

 

Pairing

 

image

 

Paired

 

image

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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