Poly Trio 8800/8500 supported Hybrid Registration since UC Software 5.5.2 and compatible VVX Phones added this feature parity with UC Software 5.8.0
The Hybrid Registration feature includes the following limitations:
- You cannot merge local conferences on Skype for Business registration lines. You can merge local conferences on Open SIP registration lines.
- You cannot bridge Skype for Business and Open SIP registration lines.
- Local merging of two point-to-point calls made using two different lines between two Poly Trio systems is not supported.
- Only call transfers between different SIP registrations with the same SIP call servers is
supported. Call transfer between SIP registrations on different SIP call servers is not supported. - To avoid unexpected phone behaviour, do not use the same user name for multiple registrations.
Use similar but not identical user names. For example, use:
reg.1.address="John.Smith@company.com"
and
reg.2.address="J.Smith@business.com". - Transport Layer Security (TLS) encryption of Real-time Transport Protocol (RTP) media for
secure communication in hybrid Open SIP registrations is not supported.
When a VVX or Trio phone is in Skype for Business >base profile< usually as a factory default only 1 line can be used.
Adding the following configuration:
reg.limit="3"
Will allow up to 3 registrations (VVX201 can only support 2).
The first line must always be Skype for Business and Line 2 or Line 3 can be openSIP or for Poly Trio Zoom and/or BlueJeans.
The 2nd or 3rd line cannot be another Skype for Business account.
If the Trio is in generic mode then up to 3 Lines can be used for SIP.
More general Information on SIP registration can be found => here <=
VVX:
Trio:
NOTE:The below assumes the Trio is already configured with two lines and simply illustrates what configuration would be required in order to automatically route the calls to the correct Line.
Example 1:
- Hybrid Configuration for all digits to be sent to openSIP Lines and Skype SIPURIs and calendar join goes to line 1
<?xml version="1.0" encoding="utf-8" standalone="yes"?> <!--Description: Sends all dialed digits to Opensip on line 2 while allowing Skype meetings and URL dialing on line 1--> <!--Example is for 2 Lines--> <PHONE_CONFIG> <ALL dialplan.1.digitmap.timeOut="8" dialplan.1.lyncDigitmap.timeOut="10" dialplan.2.digitmap="x.T" dialplan.2.digitmap.timeOut="4" reg.1.mergeServerDigitMapLocally="1" reg.limit="2" dialplan.digitmap.lineSwitching.enable="1" /> </PHONE_CONFIG>
Example 2:
<?xml version="1.0" encoding="utf-8" standalone="yes"?> <!--Description: Sends all dialed digits to Opensip on line 2-->
<!--while allowing 11 digit numbers starting with 02 or 07 on line 1--> <!--Example is for 2 Lines--> <PHONE_CONFIG> <ALL dialplan.1.digitmap.timeOut="8" dialplan.1.lyncDigitmap.timeOut="10" dialplan.1.digitmap="0[27]xxxxxxxxx" dialplan.2.digitmap="123|456" dialplan.2.digitmap.timeOut="4" reg.1.mergeServerDigitMapLocally="1" reg.2.video.enabled="0" reg.limit="2" dialplan.digitmap.lineSwitching.enable="1" /> </PHONE_CONFIG>
- Hybrid Configuration for Numbers 123 or 456 to be sent to openSIP Lines and Skype handles 0[27]xxxxxxxxx as example cover any 11 digit number starting with 02 or 07 and nothing else.
In addition, SIPURIs and calendar join goes to line 1 - In addition, the configuration ensures that Video Calls are only made on line 1 and Line 2 does not use Video
Example 3:
- No Skype for Business and all lines openSIP but Exchange Registered
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<CONFIG>
<test
reg.limit="3"
reg.1.address="3011"
reg.1.auth.password="3011"
reg.1.auth.userId="3011"
reg.1.label="3011"
reg.1.server.1.address="asterisk16.t2voice.tech-support.lab"
reg.2.address="3030"
reg.2.auth.password="3030"
reg.2.auth.userId="3030"
reg.2.label="3030"
reg.2.server.1.address="server.sbaierhome.lab"
reg.3.address="3333"
reg.3.auth.password="3333"
reg.3.auth.userId="3333"
reg.3.label="3333"
reg.3.server.1.address="3cx.sbaierhome.lab"
device.set="1"
device.logincred.password="Your Password"
device.logincred.password.set="1"
device.logincred.user="Your Username"
device.logincred.user.set="1"
exchange.server.url="https://server/EWS/Exchange.asmx"
feature.EWSAutodiscover.enabled="0"
feature.exchangeCalendar.enabled="1"
/>
</CONFIG>
More details regarding the digitmap can be found => here <=
Removal of the New Call Softkey:
When using a Hybrid registration the factory default would be to display the New Call Softkey which automatically uses Line 1 aka Skype for Business.
A user may follow above instructions to enable the relevant digitmap to either send all calls to their respective designations (Example 1) or based on the number dialled (Example 2) but may still want to remove the New Call Softkey.
<test feature.enhancedFeatureKeys.enabled="1" softkey.feature.directories="0" softkey.feature.newcall="0" efk.softkey.alignleft="1" />
This will result in this:
Customize Trio In-Call Screen Drawer Icons
Trio UC Software 5.9.0 or later
Automatically displays the Trio’s dialplad for those call platforms that require you to enter a bridge number as soon as you join the service. Saves the end-users from having to find and press on the numeric keypad.
This can be used on a global or per line basis
This enables, for example, the Dial Pad to appear once a call is connected using a certain Line on a Poly Trio
up.callStateView
or
reg.x.callStateView
Automatically sets the Skype conference view to drawer for those customers that want access to the in-call options rather than the roster list.
up.callStateView.conference
or
reg.x.callStateView.conference
Simply download the attached example configuration and import via the Web Interface:
- Utilities > Import & Export Configuration > Import Configuration