[FAQ] How can I disable the LYNC / Skype lock Policies for Polycom phones?

Polycom Employee & Community Manager

[FAQ] How can I disable the LYNC / Skype lock Policies for Polycom phones?

UC Software 5.5.1 introduced feature parity to the known CX Phone  LYNC / Skype Pin Policy which locks the phone after a certain duration.


The Skype Phone Lock locks the phone and protects the sensitive information on the VVX like calendaring, call logs and contacts similar to the CX Phone range.


In regards of outgoing calls on a locked phone please see below parameter DisableHandsetOnLockedMachine on the server end.


UC Software 5.5.1 or later:




UC Software 5.6.0 or later:






  • Lock code prompt only after new sign-in
  • Can change the code from settings menu
  • Supports Skype for Business device lock policies
  • Supports emergency and authorized call numbers when locked
  • BToEintegration when locking and unlocking PC
  • Mutually exclusive with currently implemented OpenSIP“Phone Lock” feature
  • Can disable feature from VVX with feature.deviceLock.enable="0"


In order to disable this functionality on the phone end please download this => here <=, unzip and import via the Web Interface of the phone.


The above completely depends what is set on the DisableHandsetOnLockedMachine parameter on the Office365 / Skype for Business end.


You may want to check this Microsoft article => here <=


up.deviceLock.createLockTimeout 0 Specify the timeout in minutes after which the Create Lock Code screen disappears and the user is signed out. 0 (default) - No timeout for the Create Lock Code prompt. 0 - 3 minutes - If the user does not provide input to the Create Lock Code within the time you specify, the Create Lock Code screen disappears and the user is signed out of the phone.
up.deviceLock.signOutOnIncorrectAttempts 0 Specify whether to sign out the user from the phone after six unsuccessful attempts to unlock the phone. 0 (default) - After six unsuccessful unlock attempts, the phone displays a message indicating a countdown of 60 seconds after which the user can attempt to unlock the phone. 1 - After six unsuccessful unlock attempts, the user is signed out of the phone, must sign in again, and is prompted to create a new lock code.

If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections