[FAQ] Common Area Phone support

Polycom Employee & Community Manager

[FAQ] Common Area Phone support

Hello all,


UC Software 5.7.0 added common area phone support to compatible Polycom VVX Business Media Phones.


  • Common area phones are typically in common areas such as lobbies, cafeterias, employee lounges and meeting rooms.

  • Polycom CAP settings can be used with both on-prem and online users. Independent of server or account settings. SfB CAP accounts are not automatically discovered

  • Single parameter “feature.CAP.enabled” to disable multiple features and can be configured via configuration file, PhoneUI and WebUI

    <test feature.CAP.enabled="1" />
  • PhoneUI: Home > Settings > Advanced > Administration > Common Area Phone Settings


  • WebUI: Settings > Skype for Business Settings > Common Area Phone Settings



CAP Phone User and Admin Mode


  • When CAP feature is enabled on the Phone, the Phone operates in Two modes: User Mode and Admin mode.


  • CAP Admin Mode:

    In this mode, Admin privileged Menus / Options are enabled
    - Basic Settings
    - Sign-In
    - Sign-Out

  • CAP User Mode:

    - Basic Settings, Sign-In and Sign-out Options will be disabled


  • Admin can enable/disable CAP admin mode.
    - Home >Settings >Advanced > Administration > Common Area Phone Setting > CAP Admin Mode

  • This Admin mode will be reset/disabled on restart/reboot of phone.

  • By default mode is set to User Mode.

    - Note: CAP feature is driven by VVX phones, irrespective of server settings. SfB CAP accounts are not automatically discovered


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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