[FAQ] Check the EagleEye IV USB Camera Camera Software version
Utilizing a Polycom EagleEye IV USB camera with a Polycom Trio requires a certain software level.
Sep 14, 2018 Question: Can the Polycom Trio upgrade the software for any attached Camera?
Resolution: From Trio Software 5.7.1 onwards the Trio can update the EagleEye™ IV USB if this runs at least Software 1.2.0
In order to check the currently installed software please navigate to:
Settings => Status => Diagnostics => Networked Devices => Debug Info => Next
This should be at least 1.1.0-X and the latest can usually be found => here <=.
UPDATE 06/08/2018: Software 1.2.0 was released.
UPDATE 02/02/2019: Software 1.2.1 was released.
If official support is required please check how to phone or open a case here
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