Exchange problems with new Trio 5.4.2 release

jvkkoivula · ‎04-05-2016

Hi,

after upgrade Exchange connection was lost. It worked before upgrade and other unit with older software and with same settings is working just fine.

Log:

0405135338|pgui |4|00|CSoapTransaction error = Host autodiscover.yyyyyy.com not found (3)
0405135338|pgui |4|00|CSoapTransaction network error = Host autodiscover.yyyyyy.com not found (3)
0405150541|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty
0405150553|pgui |4|00|CSoapTransaction network error = Error downloading https://exchange2010.ad.yyyyyy.com/EWS/Exchange.asmx - server replied: Internal Server Error (401)

SteffenBaierUK · ‎04-05-2016

Hello jvkkoivula,

welcome to the Polycom Community.

We would need a few more logs and details so please go ahead and open a service ticket via your Polycom reseller.

If you struggle to identify them please post the MAC address of the Unit so I can look them up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

cmack0 · ‎08-09-2016

Hi,

Did you find a solution to this problem? i am seeing it sporadically with Trio devices.

SteffenBaierUK · ‎08-09-2016

Hello cmack0,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please be aware that we have since then released UC Software 5.4.3.2342_Rev_AB

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Exchange problems with new Trio 5.4.2 release

Exchange problems with new Trio 5.4.2 release

Re: Exchange problems with new Trio 5.4.2 release

Re: Exchange problems with new Trio 5.4.2 release

Re: Exchange problems with new Trio 5.4.2 release