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Exchange My Contacts not available after update to UC Software Version 5.5.2.8571 on VVX500

kochmatt
Occasional Visitor
‎07-18-2017 07:02 AM
‎07-18-2017 07:02 AM

Exchange My Contacts not available after update to UC Software Version 5.5.2.8571 on VVX500

Hi,

 

we are using SfB 2015 and Exchange 2016.


Our users are logged in on the VVX500 with their Sfb account. On the VVX500 with UC Software Version 5.4.0.10182 it was possible to search for personal/private contacts stored in the My Contacts folder in Outlook/Exchange. After an upgrade to  UC Software Version 5.5.2.8571 the contacts on the My Contacts folder are not available anymore.

Did someone else experienced this behaviour and has an idea what the problem might be?

Thanks in advance!

 

Matthias

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎07-18-2017 07:09 AM
‎07-18-2017 07:09 AM

Re: Exchange My Contacts not available after update to UC Software Version 5.5.2.8571 on VVX500

Hello Matthias,


welcome to the Polycom Community.

I believe I have a similar case already as 1-6377897829 / VESC-7788 so please try and get this into support. We may need remote accounts.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services
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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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