-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- UC Platforms
- Exchange Autodiscover not working, limitations?
Create an account on the HP Community to personalize your profile and ask a question
12-27-2016 04:21 AM
I'm using a VVX601 with Skype for Business Online (Office 365) and Exchange Autodiscover is failing.
Our setup is:
- Primariy SMTP address = SIP = UPN
- Autodiscover.<SMTP domain> A record
- http redirect to autodiscover.maildomain.com
- AD Remote Mailbox object with targetAddress = username@tenant.mail.onmicrosoft.com
This setup is pretty standard and works fine with Outlook and other clients. I suspect the Polycom UC client does either not support the http redirect method, or the second redirect to the targetAddress.
I checked the logs on the device but I can't figure out why it's failing:
1227115212|ec |4|00|Email id availability status is 1. 1227115212|ec |4|00|CSoapTransaction network error = Host not found (3) 1227115212|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115217|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227115217|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115223|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227115223|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115231|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227115231|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115232|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227115232|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115232|ec |4|00|Auto discovered EWS internal URL is '' and external URL is '' 1227115532|ec |4|00|CSoapTransaction network error = Host not found (3) 1227115532|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115537|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227115537|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115543|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227115543|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115551|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227115551|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115552|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227115552|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115852|ec |4|00|CSoapTransaction network error = Host not found (3) 1227115852|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115857|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227115857|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115902|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227115902|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115910|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227115910|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227115912|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227115912|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227120112|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 1227120112|ec |4|00|Removing 'autodisc' service 1227120112|ec |4|00|'autodisc' service removed
Solved! Go to Solution.
Accepted Solutions
12-28-2016 06:18 AM
Apologies, forgot to mention that this accors with 5.4.1.17954.
I solved the issue with an upgrade to 5.5.1.11526.
By the way, I noticed that my post was edited. Was there a problem with the content?
12-27-2016 08:50 AM
Raised the logging level for Exchange Client, this added the actual urls to the log. This shows that the HTTP-redirect is working fine, but authentication of the Autodiscover POST fails. The server then tries to use FBA which obviously fails.
Does anyone know what authentication method the client uses for Autodiscover?
1227161529|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161529|ec |3|00|[EWS AutoDiscover]Querying with URL 'https://domain.com/autodiscover/autodiscover.xml' and method 'POST' 1227161529|ec |4|00|CSoapTransaction network error = Host not found (3) 1227161529|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227161529|ec |3|00|Resetting timer for service 'autodisc' and period 5000 1227161534|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161534|ec |3|00|[EWS AutoDiscover]Querying with URL 'https://autodiscover.domain.com/autodiscover/autodiscover.xml' and method 'GET' 1227161534|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227161534|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227161534|ec |3|00|Resetting timer for service 'autodisc' and period 5000 1227161539|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161539|ec |3|00|[EWS AutoDiscover]Querying with URL 'https://autodiscover.domain.com/autodiscover/autodiscover.xml' and method 'POST' 1227161539|ec |4|00|CSoapTransaction network error = Connection refused (1) 1227161539|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227161539|ec |3|00|Resetting timer for service 'autodisc' and period 5000 1227161544|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161544|ec |3|00|[EWS AutoDiscover]Querying with URL 'http://autodiscover.domain.com/autodiscover/autodiscover.xml' and method 'GET' 1227161545|ec |2|00|CSoapTransaction redirect url is = https://autodiscover.servicedomain.com/autodiscover/autodiscover.xml 1227161545|ec |3|00|[EWS AutoDiscover] Resending request to a new URL [https://autodiscover.servicedomain.com/autodiscover/autodiscover.xml] 1227161545|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161545|ec |3|00|[EWS AutoDiscover]Querying with URL 'https://autodiscover.servicedomain.com/autodiscover/autodiscover.xml' and method 'GET' 1227161546|ec |2|00|CSoapTransaction redirect url is = https://autodiscover.servicedomain.com/CookieAuth.dll?GetLogon?curl=Z2FautodiscoverZ2Fautodiscover.xml&reason=0&formdir=3 1227161546|ec |3|00|[EWS AutoDiscover] Resending request to a new URL [https://autodiscover.servicedomain.com/CookieAuth.dll?GetLogon?curl=Z2FautodiscoverZ2Fautodiscover.xml&reason=0&formdir=3] 1227161546|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161546|ec |3|00|[EWS AutoDiscover]Querying with URL 'https://autodiscover.servicedomain.com/CookieAuth.dll?GetLogon?curl=Z2FautodiscoverZ2Fautodiscover.xml&reason=0&formdir=3' and method 'GET' 1227161548|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227161548|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227161548|ec |3|00|[EWS AutoDiscover]Querying with Email jetze.mellema@domain.com 1227161548|ec |3|00|[EWS AutoDiscover]Querying with URL 'https://autodiscover.servicedomain.com/CookieAuth.dll?GetLogon?curl=Z2FautodiscoverZ2Fautodiscover.xml&reason=0&formdir=3' and method 'POST' 1227161549|ec |4|00|CSoapTransaction error parsing SOAP response message, error is "unexpected character", line 1, col 62 1227161549|ec |4|00|[EWS Autodiscover] WSSecurity header X-WSSecurity-Enabled= and X-WSSecurity-For= 1227161549|ec |3|00|[EWS AutoDiscover] Resetting the configurations. Retry the discovery after 180000 sec 1227161549|ec |3|00|Resetting timer for service 'autodisc' and period 180000
12-28-2016 02:52 AM
Replied via a mobile device
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-29-2016 02:57 AM
Hello JetzeMellema,
welcome to the Polycom Community.
I simply edited the post to add code tags around the logs.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community