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Disable Auto Answer on Intercom

jeremyhutson
Frequent Visitor
‎10-23-2017 02:03 PM
‎10-23-2017 02:03 PM

Disable Auto Answer on Intercom

How to disable intercom calls coming from a snom 760.  The calls come attached with the below alert and my polycom vvx601 answers them automatically.

 

Alert-Info: <http://www.notused.com>;info=alert-autoanswer;delay=0"

 

http://wiki.snom.com/Category:HowTo:Intercom

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎10-23-2017 02:09 PM
‎10-23-2017 02:09 PM

Re: Disable Auto Answer on Intercom

Hello Jeremy,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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jeremyhutson
Frequent Visitor
‎10-23-2017 02:27 PM
‎10-23-2017 02:27 PM

Re: Disable Auto Answer on Intercom

Phone Information Phone Model VVX 601 Part Number 3111-48600-001 Rev:A MAC Address 64:16:7F:0A:11:33 IP Mode IPv4 IP Address 10.0.60.104 UC Software Version 5.6.0.17325 Updater Version 5.8.0.19248

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎10-23-2017 11:12 PM
‎10-23-2017 11:12 PM

Re: Disable Auto Answer on Intercom

Hello Jeremy,

I suggest you post your backup as well:

 

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

Some strings are hardcoded into our software so we need to see what you have configured.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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jeremyhutson
Frequent Visitor
‎10-24-2017 07:03 AM
‎10-24-2017 07:03 AM

Re: Disable Auto Answer on Intercom

I have attached the backup.

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jeremyhutson
Frequent Visitor
‎10-24-2017 07:42 AM
‎10-24-2017 07:42 AM

Re: Disable Auto Answer on Intercom

Also this is what shows in the log when an intercom call is made to the VVX601

 

1024093737|cfg  |5|00|Prm|Parameter lync.qos.dscpVoice requested type 2 but is of type 0
1024093737|so   |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1024093737|so   |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1024093738|btoe |4|00|Couldnot find string for BtoeAssocParamType(9)
1024093738|btoe |4|00|Couldnot find string for BtoeAssocParamType(9)
1024093738|btoe |4|00|Couldnot find string for BtoeAssocParamType(9)
1024093738|so   |*|00|Incoming RTCP LSR unsuitable (no matches) for VQMon RTD coverage, calls=1 LSR=0 IP=10.0.60.109.
1024093738|so   |*|00|Message for non-matching RTCP LSR shall be logged only for first and hundredth calls with this problem.
1024093739|so   |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1024093739|so   |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1024093739|so   |4|00|soStreamAddrSet DestIP: Ignoring for ICE
1024093739|ec   |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
1024093743|ec   |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0
1024093743|btoe |4|00|Couldnot find string for BtoeAssocParamType(9)
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jeremyhutson
Frequent Visitor
‎10-24-2017 08:12 AM
‎10-24-2017 08:12 AM

Re: Disable Auto Answer on Intercom

This may be more helpful.  I turned on debugging of sip and have identified the alert in red.

 

09:47:35.036 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00|<<< Data received TLS

09:47:35.036 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| INVITE sip:jeremyh@10.0.60.104:60256;transport=tls;ms-received-cid=9700 SIP/2.0

09:47:35.036 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Record-Route: <sip:LCSLYC01.luvncare.local:5061;transport=tls;opaque=state:T:F:Ci.R9700:Ieh.rzJU7N_-Zyfg_mcndaSUWWRcZDFFmtXUckbfthCYmRMFG65L5Ob4ejEUCViTTL2oQETsb2OAAA;lr;ms-route-sig=daWvSgPosGFh4zPNR5cj30o_eEuuvYc-f_TJExj1uWUp7L2oQETsb2OAAA>;tag=7998F1111DBF23B7058C70FE7915F9AB

09:47:35.036 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Via: SIP/2.0/TLS 10.0.50.33:5061;branch=z9hG4bK9D9E7E27.0484DACBB4FB9B27;branched=TRUE;ms-internal-info="agmcb6rBmGpY__MVCbPRkZK7SFI6h2nwZyxtjxmICGBhzL2oQE_XfLUAAA"

09:47:35.036 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Authentication-Info: TLS-DSK qop="auth", opaque="77B871DB", srand="0E021BAE", snum="583", rspauth="139fb801dd7aae5ddddd26844a6e35adfaf58680", targetname="LCSLYC01.luvncare.local", realm="SIP Communications Service", version=4

09:47:35.037 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Max-Forwards: 69

09:47:35.037 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Content-Length: 3543

09:47:35.037 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Via: SIP/2.0/TLS 10.0.60.109:43482;branch=z9hG4bK-5rsh3k174c8o;rport;ms-received-port=43482;ms-received-cid=A200

09:47:35.037 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| P-Asserted-Identity: "Jeremy Hutson"<sip:jeremyh@nuby.com>,<tel:+13183383163;ext=3163>

09:47:35.037 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| From: "Jeremy Hutson" <sip:jeremyh@nuby.com>;tag=2tav8a97x7;epid=000413716C3401

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| To: <sip:+13183383163@nuby.com;user=phone>;epid=64167f0a1133

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Call-ID: f7905a34c2d04f379ec2521238e497b8

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| CSeq: 1 INVITE

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| User-Agent: snom760/8.8.3.27-OCS

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Contact: <sip:jeremyh@nuby.com;opaque=user:epid:vMIjbnXqM1WNAC6GWHn61QAA;gruu>;reg-id=1

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Ms-Conversation-ID: 0ae318c988c54cae9e202b1747ae7d54

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| ms-subnet: 10.0.60.0

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Accept-Language: en-US

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| X-Serialnumber: 000413716C34

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| P-Key-Flags: resolution="31x13", keys="4"

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Accept: application/sdp

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Alert-Info: <http://www.notused.com>;info=alert-autoanswer;delay=0

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Allow: INVITE, ACK, CANCEL, BYE, REFER, OPTIONS, NOTIFY, BENOTIFY, SUBSCRIBE, PRACK, MESSAGE, INFO, UPDATE

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Allow-Events: talk, hold, refer, call-info

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Supported: replaces

09:47:35.038 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Supported: from-change

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Supported: 100rel

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Supported: timer

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Supported: ms-safe-transfer

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Supported: ms-dialog-route-set-update

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Session-Expires: 3600;refresher=uas

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Min-SE: 90

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| Content-Type: multipart/alternative;boundary="next_part_a47q1kssskkjrh01"

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| history-info: <sip:jeremyh@nuby.c

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00|<<< Data received TLS

09:47:35.039 10.0.60.104 local0.debug Oct 24 09:47:37 10.0.60.104 1024094737|sip |0|00| om>;index=1;ms-target-phone="tel:+13183383163;ext=3163

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