Directory key on transfer

Occasional Contributor

Directory key on transfer

VVX 601

Software version:

Lync Profile


See the attached picture . I don't have the directory button on transfer.

Can I get this on transfer. I seem to remember previous skype base profiles having it?


Thanks for your help



Message 1 of 3
Polycom Employee & Community Manager

Re: Directory key on transfer

Hello @untitledrob,

welcome to the Polycom Community.

Are you sure this was there ?


I cannot remember this being a key so could you kindly downgrade your unit and provide the software details when this could be seen?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Directory key on transfer

Hi Steffan


You are right I was comparing with the other base profile.


I will submit this as a feature request as navigating to the home screen to transfer a call to a directory contact in this base profile is quite cumbersome.


Thanks for your prompt reply.


Kind regards,


Message 3 of 3