Different Ringtones for internal and external calls

Occasional Contributor

Different Ringtones for internal and external calls



is there a possibility to set up different ringtones for internal (within our company) and external calls.

Would be a great feature! So the users would recognize a external call just be hearing the ringtone.

We are using VVX 500 with software version 5.6.0.


Thanks for any help!





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Polycom Employee & Community Manager

Re: Different Ringtones for internal and external calls

Hello hsekoa,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Our phones can only do this if the SIP switch provider , in this case our Partner Microsoft, supports different headers.


I can only recommend you to work with Microsoft on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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