Devices not showing in Teams Admin Center

[TrentQ]

Hi

I have several Poly CCX 400 and none will show in the Teams Admin Center, any ideas? The device is logged in and working.

Thanks

Trent

[SteffenBaierUK]

Hello @TrentQ ,

Welcome back to the Poly Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using this in Microsoft Teams Mode or in Skype for Business mode.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[TrentQ]

Hi Steffen

Version: 6.2.22.0185

Teams mode.

Thanks

Trent.

[SteffenBaierUK]

Hello @TrentQ ,

This is not a supported version. the current UC Software 7.0.3 is hosted in the Microsoft TAC and should be used.

If the issue still appears please work with our partner Microsoft who hosts the Microsoft Teams platform and provides manufacturers like Poly and others with the Microsoft Teams IP Phone app and the other apps running on our phones for Microsoft Teams integration.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[TrentQ]

As these devices aren't showing in the Tams Admin Centre I can't upgrade them.

Is there a USB firmware upgrade option for this?

[SteffenBaierUK]

Hello @TrentQ ,

From our general VoIP FAQ:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Dec 04, 2015 Question:How can I provision/upgrade the software via USB for the Poly Trio, CCX and/or Visual+?

Resolution: Please check this post => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[TrentQ]

I've read both articles and it would seem the answer is no, it cannot be upgraded via USB beyond v6.2.22.0185.

Is that correct?

Thanks

[SteffenBaierUK]

Hello @TrentQ ,

• Visit our support page and download the preferred software
• Unzip the file
• Copy the file with all its structure to a USB Stick which has been Fat32 formatted
• Put the USB Stick into the Phone
• Follow the instructions

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[TrentQ]

Thanks, I downloaded the latest firmware for CCX 400, extracted the zip and copied all the files and folders to a FAT2 USB, I put the USB into the phone but nothing has come up on the screen of the phone.

Thanks

Trent.

[SteffenBaierUK]

Hello @TrentQ ,

Please check that the Web Interface is enabled:

Apr 1, 2020 Question: How can I enable the Web Interface on a Poly phone running in Teams mode?

Resolution: Please check >here<

Once this is done copy all the data from the 1st Page after the Password logon and reply to here so we can see the details of the unit.

If there is no Web Interface:

Dec 02,2020 Question: Why can I not enable the Web Interface of a CCX 400 as described for other phones?

Resolution: The CCX 400 may be running software 1.0.0 or 1.0.1 and needs to be upgraded as described >here< in order to enable the Web Interface and many other features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier