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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Thanks, I've been able to upgrade to version 7.0.3.0228 via the web admin.

 

However, I cannot sign into the device now, it just loops back to the login page once I enter the password. 

 

Same thing has happened on two devices now, have tried different accounts. The phones are now unusable since upgrading the firmware.

HP Recommended

Hello @TrentQ ,

 

As answered >here< already you should work with our Partner Microsoft as they host the Teams environment and have full control over this and can help you troubleshoot.

 

Other users reported the same sounding issue >here< and my advice is again to contact Microsoft

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I've managed to get this working.

  1. Factory reset phone.
  2. Upgrade using USB from v1 to 6.2.22.0185
  3. Turn on the web admin on the phone.
  4. Upgrade to v6.2.23.0304
  5. Sign in on device itself
  6. Device working
  7. Upgrade firmware to latest via web admin
  8. Now working and showing in Teams Admin Centre

 

No changes we made on the Microsoft side at all, have been able to reproduce this on 3 different poly devices and different users. The only real change is the firmware, again no changes made on the Microsoft side to get this working.

 

Thanks

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