Solved: Re: Connect Poly Trio Visual+ to Teams

darrinj95 · ‎09-15-2020

Is there any way that the Poly Trio Visual+ can be used with Teams for audio purposes? I don't see an audio setting on our Trio 8800 after updating it to Teams today.

SteffenBaierUK · ‎09-15-2020

Hello @darrinj95 ,

Welcome back to the Poly Community.

From our Skype FAQ:

July 19. 2019 Question: Can a Poly Trio 8800 or 8500 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line.
Teams on the Trio 8500/8800 is mutually exclusive and does not allow pairing with a Visual+/VisualPro for Video. The device will be Audio only.
The native Zoom room application is the same. Zoom can be used in a Hybrid setup as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎09-15-2020

Hello @darrinj95 ,

Welcome back to the Poly Community.

From our Skype FAQ:

July 19. 2019 Question: Can a Poly Trio 8800 or 8500 support Microsoft Teams or Zoom at the same time as Skype for Business or openSIP?

Resolution: If the Poly Trio is running the native Teams app you cannot use any other Line.
Teams on the Trio 8500/8800 is mutually exclusive and does not allow pairing with a Visual+/VisualPro for Video. The device will be Audio only.
The native Zoom room application is the same. Zoom can be used in a Hybrid setup as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

SteffenBaierUK · ‎09-15-2020

For follow up question, if you want to keep the Trio & Visual+/VisualPro setup, please work with a Poly reseller for our RealConnect for Teams product.

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

darrinj95 · ‎09-15-2020

What would be the next option if we wanted to keep the Trio 8800, but have something else that can connect the audio output to our surround sound? If there is any other option besides using RealConnect for Teams.

SteffenBaierUK · ‎09-15-2020

Hello @darrinj95

you have 2 options:

Just the Trio on its own as an Audio Device in MS Team mode. No other connectivity
Keep Trio and Visual+/VisualPro in openSIP mode and use RealConnect for Teams. The Visual+/VisualPro can use external Speakers via 3.5mm

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

darrinj95 · ‎09-15-2020

That's all the info I need, thank you!