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- Re: Cannot sign into VVX601 with BToE
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07-25-2018 09:36 AM
Background:
-O365 w/ MFA enabled
-Windows 10 64bit
-Skype for Business 2016 (16.0.9126.2259 32bit)
-BToE version 3.7.0.0
-Polycom VVX601
-UC Software 5.7.0.14430 (also tried with with 5.8.0.1 and a newer BToE version)
-IP Mode: IPv4
-Connection type: Wall to phone, phone to PC
I cannot seem to sign into my Polycom phone with BToE if my account has MFA enabled. When I sign into Skype, Skype asks for my password to pass to the phone and after I type it in, the phone tries to sign in (it says signing in as ...) but it times out. I can sign into my phone via web sign-in, but I want to use BToE. BToE on both my computer and phone says that it is paired.
I setup an app password on my account, signed into Skype but it still would not sign into the phone. When I type in my app password, the phone fails out quickly and gives me an error ("Skype for Business authentication failed. Sign in again"). I then proceed to type my password and again, it sits and hangs.
I created a dummy account without MFA, signed into Skype and BToE signed me into the phone no problem.
Thanks for your help in advance.
Jeff
Solved! Go to Solution.
Accepted Solutions
07-26-2018 04:29 AM
Hello @JFesta16,
welcome to the Polycom Community.
The community's Skype for Business FAQ contains this post here:
Apr 27, 2018 Question:Does Polycom support Modern Authentication on Polycom phones?
Resolution: Modern Authentication ADFS is only supported via Web Sign-In
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-26-2018 04:29 AM
Hello @JFesta16,
welcome to the Polycom Community.
The community's Skype for Business FAQ contains this post here:
Apr 27, 2018 Question:Does Polycom support Modern Authentication on Polycom phones?
Resolution: Modern Authentication ADFS is only supported via Web Sign-In
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-26-2018 07:09 AM
Hello @SteffenBaierUK,
Thank you for your response.
Just to be clear, Microsoft MFA (at least how we set it up) does not involve AD FS. However, is this a blanket statement that Polycom phones do not support modern multi factor authentication of any kind?
Sincerely,
Jeff
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