I have a number of VVX phones all running 220.127.116.117 and I get the dreaded problem of these back-revving to the completely unstable 18.104.22.168 version when they sign into Teams/SFB Online. I've used the suggested configuration script:
<PARAMETERS device.set="1" device.prov.lyncDeviceUpdateEnabled.set="1" device.prov.lyncDeviceUpdateEnabled="0" lync.provisionDeviceParams.enabled="0" />
However this isn't sticking. In fact if I apply this and export out the device configuration immediately, I can see it has reverted even though the phone is not signed in.
Does anyone have any suggestions on what I can do next?
Solved! Go to Solution.
Hello @Matt Freeman ,
Welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.
Based on the above the willingness to try and help is not really there as this may end up in the same state.
Settings > Logging > Global Settings > Global Log Level Limit > Debug
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Module Log Level Limits > Configuration > Debug
Replicate the issue via importing the configuration
- Diagnostics > View & Download Logs > UCS Application > Export
- Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
I am having this same issue in 2021 and when I run that Teams Powershell command, I get object not found for "Set-csIPPhonePolicy". I have imported the Teams module and can manage other aspects of Teams.
Have you tried to Get-CsIPPhonePolicy just to check that you're connected to the tenant ok first?
These are my steps...
$userCredential = Get-Credential
$sfbSession = New-CsOnlineSession -Credential $userCredential
Set-CsIPPhonePolicy -EnableDeviceUpdate $False
check after with