Can't manage to set the admin password via Template.cfg

Occasional Advisor

Can't manage to set the admin password via Template.cfg

Hello I am currently using a VVX410 with the newest software:

Current software version :

It seems I can't manage to set the admin password via the template.cfg


The code looks like this:




I've also tired this:



 <device.auth device.auth.localAdminPassword="0000">





 <device.auth device.auth.localAdminPassword="0000">
 <device.auth.localAdminPassword device.auth.localAdminPassword.set="1">


but it does not work. What I am doing wrong?




Message 1 of 2
Polycom Employee & Community Manager

Re: Can't manage to set the admin password via Template.cfg

Hello Bumbaa,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

The above demonstrates that you need multiple additional parameters for this:


<device device.set="1">
<auth device.auth.localAdminPassword.set="1" device.auth.localAdminPassword=""/>

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2