Calls to Exchange Online Hosted Voicemail Fail VVX 410

Polycom Employee & Community Manager

Re: Calls to Exchange Online Hosted Voicemail Fail VVX 410

Hello @Josua,


The MAC address provided is the -025 and as long as you do not have proof of purchase for the Polycom license this may be the same for all your phones.


Please sort out the licenses as this pays for Polycom's development to enable the Skype for Business compatibility.


Once you have this please work with the reseller already mentioned to work on a ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 11 of 11