Calls on Hold drop after 30 seconds

admcclendon · ‎07-27-2018

We have VVX 411 running 5.7.2.1765 and when you put a call on hold, it drops after 30 seconds.

If the call is answered using the Skype client, the call will remain on hold longer than 30 second...I had a call on hold for 1 minute and call did not drop.

Next steps? Anyone else seeing this?

SteffenBaierUK · ‎07-27-2018

Open a ticket with Polycom Support

Replied via a mobile device

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If official support is required please check how to phone or open a case here

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

JamesW · ‎07-30-2018

This is usually RTCP issue.

You can see it blogged about here:

http://www.ucguys.com/2013/11/lync-calls-drop-after-30-seconds-using-itsp-sip-trunking-providers.htm...

here

http://memphistech.net/hold-times-dropped-calls-lync/

and here

http://lynciverse.blogspot.com/2013/07/lync-trunk-configuration.html

admcclendon · ‎07-31-2018

Thank you for this information but it did not fix the problem...my trunk configs are correct but calls still drop after 30 seconds. I was informed by the support vendor, ScanSource, that I need to open a case with Microsoft about this issue.

Calls on Hold drop after 30 seconds

Calls on Hold drop after 30 seconds

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