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Call recording software with VVX phone

thrtnastrx
Occasional Contributor
‎10-05-2018 09:28 AM
‎10-05-2018 09:28 AM

Call recording software with VVX phone

I have tested several free call recording softwares (BOC call recorder, MP3 Skpe Recorder, Call Monitor Pro) and they all work well when using my Sennheiser USB headset as the audio source, however when I use my Polycom VVX 500 phone as the audio source the recordings are all silence.  The calls appear to be recording and the file size increases with time, but playback is silence.  I have duplicated this at two sites with Windows 10 and Windows 7.  I have tried setting the audio device  which appears in Windwows as "Polycom USB Audio Playback" as the default audio device but this did not change the recording behavior.  Is is possible to use call recording software with a VVX phone?

 

Phone Model VVX 500

UC Software Version 5.8.0.12848

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎10-08-2018 11:29 PM
‎10-08-2018 11:29 PM

Re: Call recording software with VVX phone

Hello @thrtnastrx,

 

welcome to the Polycom Community.
This is not an officially supported scenario or a tested scenario but have you used the VVX as a recording device?

 

VVX_Recording_Windows.png

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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thrtnastrx
Occasional Contributor
‎10-09-2018 08:25 AM
‎10-09-2018 08:25 AM

Re: Call recording software with VVX phone

I tried setting the Polycom as the default record device but same issue.  

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