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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We are using VVX 300 firmware version 5.4.0.10182 with Skype For Business. When using the physical phone to transfer the call, the call is being dropped.

External call ---->VVX: vvx pick up a call and user presses TRANFER CALL button on the phone to dial the number, as soon as the user presses that button the caller is being dropped.

 

Please help

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello EdBro,

welcome to the Polycom Community.

The Software you are using is no longer supported. Please upgrade to 5.4.4 instead as this is at present the latest LYNC / Skype for Business supported software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello EdBro,

welcome to the Polycom Community.

The Software you are using is no longer supported. Please upgrade to 5.4.4 instead as this is at present the latest LYNC / Skype for Business supported software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.