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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Guys or "Steffen" 🙂

 

Before I open a case with support are you aware of any issues with Hold\Pickup when the delegate has a delayed ring setup for Boss? We are seeing if the delegate has a delayed ring for boss when they place call on hold boss cannot pickup and delegate can't pickup a call that boss places on hold.

 

Environment:

Lync 2013

VVX 600

Tested on 5.4.2 and 5.4.1

 

Thanks for assistance!

4 REPLIES 4
HP Recommended

Hello JRFoster,

I have not heard of this and we would require a ticket.

 

Did you ever follow => this <= or => this <= up as advised ?

 

If yes do you have a Polycom reference?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Both are in Polycoms court for troubleshooting, tickets have been updated. To note I haven't seen an issue since updating to 5.4.2, but not 100% sure thats the fix. Waiting on Polycom to read the traces.

HP Recommended

@SteffenBaierUK wrote:

Hello JRFoster,

do you have a Polycom reference?




 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Polycom placed all issues on 1-1961914821
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