Hello @fi85511 ,
Welcome back to the Poly Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
or
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
or
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
If you still struggle please work with your reseller to open a ticket.
End Customers are usually unable to open a ticket directly with Poly support.
SCANSOURCE INC sold this Trio back in 17/03/2017
As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
