Solved: CX600 Transfer to external number doesn`t work.

Ashish Mishra · ‎08-30-2017

On CX600 on a Canadian site, when the enduser did the external transferring, they have to dial 1 before the local area code; otherwise the transferring is unsuccessful.
They don't need to add 1 before the local area code when calling these numbers directly. When they are doing the external transferring without dialing 1, there is no busy tone or hear anything. The display on the phone is showing: The transferring is unsuccessful.

They can transfer calls using Skype client without any issues.

Any ideas what could be the source of this problem ?

SteffenBaierUK · ‎08-30-2017

Hello Ashis,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎08-30-2017

Hello Ashis,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

CX600 Transfer to external number doesn`t work.

CX600 Transfer to external number doesn`t work.

Re: CX600 Transfer to external number doesn`t work.

Re: CX600 Transfer to external number doesn`t work.