CX5500 support for Microsoft Teams

Occasional Visitor

CX5500 support for Microsoft Teams

Howdy all - we're rolling out Teams in our environment and are discovering our CX5500 devices will not work with it properly (call controls, panoramic video not working, audio breaking up). I understand there's an update in progress to address the issue. Is there any time frame you can provide? Thanks very much.

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Polycom Employee & Community Manager

Re: CX5500 support for Microsoft Teams

Hello @ChrisTX,

Polycom manufactured the CX5100 and CX5500 to exact specifications and supports the officially listed Clients in the Data Sheets aka => here <=


This is at present Skype for Business and LYNC.  Any support for a change from the client side would need to be supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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