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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have a CX 3000 that we are trying to setup for our Conference room. When attached to a PC and attempting to sign in, it just sits at Signing in and never gets anywhere. When attempting to use the basic sign in, ext & pin, it'll try for a bit and then complain that it can't connect to the cert server. We have verified the DHCP settings, and have used the DHCPUtil a couple of times to no avail. At this point we aren't sure what the problem is. Any help would be appreciated.

We Have tried to setup on Lync 2010 with UCS 5.4 and S4B2015 with UCS 5.4.4

3 REPLIES 3
HP Recommended

Hello Preston,

welcome to the Polycom Community.

The software versions you mention sound like you are using a VVX Phone but you mention a CX3000?

 

Can you please verify this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

you would be correct. We currently use VVX 300's, 410's, and 600's. We are trying to setup the CX3000 as a conferencing phone, but are having difficulties getting it to sign in and register, even with the provisning servver.

HP Recommended

Hello Preston,

A CX3000 works without a provisioning server as it is fully deployed via Skype for Business.


Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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