Hello @KoenSupport ,
Welcome to the Poly Community.
What Software version are you running on the CCX600?
All fixes or enhancements need to go via our Partner Microsoft as they provide the Microsoft Teams IP phone app running on our and competitors devices.
Please work with our partner Microsoft.
July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?
Resolution: Please collect the Logs as shown => here <= and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
