CCX500 Teams and BTOE pairing


CCX500 Teams and BTOE pairing


I am testing a ccx500 with teams only mode and user on calling plan


i have btoe 4.4 installed, but it doesnt pair


is it not supposed to pair? i dont see the point of having the phone if its only stand alone mode 


the device needs to be an audio device on the computer..


Message 1 of 4
Polycom Employee & Community Manager

Re: CCX500 Teams and BTOE pairing

Hello @ausware ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.


Please do not simply mark them without any type of feedback. 


For your new issue, we do not know if the CCX is in Skype for Business mode (which supports BToE) or in Teams mode (which does not have a BToE equivalent by our Partner Microsoft)

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4

i Re: CCX500 Teams and BTOE pairing



i have decided to no bother wasting time on deskphones, configs, firmwares etc


users are just getting headsets like or not and the odd common area phone



Message 3 of 4
Beyond Conference
Valued Contributor

Re: i Re: CCX500 Teams and BTOE pairing

Hi ausware,

You wrote:

" I am testing a ccx500 with teams only mode and user on calling plan"


CCX500 in Teams mode with a logged in Teams only account does not support BToE.
You can use indeed headsets for your users, but a CCX phone can be a better solution for several persona's in you business. But that up to you of course. When using Lens or Teams admin center there is no much administration involved to keep your phones up to date. The same goes also for headsets they need the be administered and update also. You can use Lens for it also when you use Plantronics/Poly headsets
BR, Beyond Conference

Message 4 of 4