CCX500 Initial Configuration Provisioning

[markysparky]

Hi All

Is there a way to provision the initial configuration on CCX500 (password, EULA, timezone etc ?) in a Teams mode phone ? I believe I have read recently this is not possible but wanted to confirm.

Thanks
Mark

[SteffenBaierUK · Accepted solution]

Hello @markysparky ,

Welcome to the Poly Community.

A community search for the term EULA >here< finds these two results >here< and >here< 

Another good read is:

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

A sample CFG could be:

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Change to Microsoft Teams -->
<!-- Change Admin Password to 789 -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-What-is-the-Standard-Username-and-Password-for-a-Polycom/td-p/4217 -->
<!-- Accept the End User License Agreement -->
<!-- https://community.polycom.com/t5/Microsoft-UC-Platforms/FTP-Provisioning-for-Teams-based-CCX600-Phones/m-p/110008#M8868 -->
<device 	device.set="1"
	device.baseProfile.set="1"
	device.baseProfile="MSTeams"
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="789"
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1"
	prov.eula.accepted="1"/>
<!-- Polling for new configuration daily between 01:00 and 05:00 with a postpone option -->
<!-- Enable device on a reboot to check provisioning server -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-Automatically-automatically-check-for-configuration-changes/td-p/68444 -->
<polling	prov.polling.enabled="1"
	prov.polling.mode="random"
	prov.polling.period="86400"
	prov.polling.time="01:00"
	prov.polling.timeRandomEnd="05:00"
	prov.userControl.enabled="1"
	prov.userControl.postponeTime="00:15" 
	prov.startupCheck.enabled="1"/>
<!-- Set UK timezone -->
<!-- See https://documents.polycom.com/bundle/trio-ag-5-9-0-AA/page/r2732735.html for more countries -->
<tcpIpApp	tcpIpApp.sntp.olsonTimezoneID="Europe/London" />
<!-- Enable REST API -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-REST-API/td-p/98914 -->
<apps	apps.restapi.enabled="1" />
<!-- Enable Web Interface for HTTPS -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Since-upgrading-to-UCS-5-1-1-and-running-LYNC-unable-to/td-p/59998 -->
<httpd	httpd.cfg.enabled="1"
	httpd.cfg.secureTunnelRequired="1"
	httpd.enabled="1" />
<!-- Enable English United Kindom for PhoneUI -->
<!-- https://community.polycom.com/t5/VoIP/FAQ-How-can-I-change-the-Menu-Language-of-my-Phone/td-p/4219 -->
<!-- Arabic_AE-->
<!-- Chinese_China-->
<!-- Chinese_Taiwan-->
<!-- Czech_Czechia-->
<!-- Danish_Denmark-->
<!-- DTGerman_Germany-->
<!-- Dutch_Netherlands-->
<!-- English_Canada-->
<!-- English_United_Kingdom-->
<!-- English_United_States-->
<!-- French_Canada-->
<!-- French_France-->
<!-- German_Germany-->
<!-- Hungarian_Hungary-->
<!-- Italian_Italy-->
<!-- Japanese_Japan-->
<!-- Korean_Korea-->
<!-- Norwegian_Norway-->
<!-- Polish_Poland-->
<!-- Portuguese_Portugal-->
<!-- Romanian_Romania-->
<!-- Russian_Russia-->
<!-- Slovenian_Slovenia-->
<!-- Spanish_Spain-->
<!-- Swedish_Sweden-->
<lcl lcl.ml.lang="English_United_Kingdom"	/>
<!-- Enable Screen Capture by removing # -->
<!-- https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-How-can-I-create-a-Screen-Capture-of-the-phone-GUI/td-p/4713 -->
#<up up.screenCapture.allowed="1"	up.screenCapture.enabled="1"	up.screenCapture.value="1" />
<!-- Microsoft Teams App Settings -->
<!-- enable Dark Theme by removing # -->
#<up up.uiSubTheme="Dark" />
<!-- enable Screensaver by removing # -->
#<up up.osNative.screenSaver.enabled="1" />
<!-- enable 24h clock by removing # -->
#<lcl lcl.datetime.time.24HourClock="1" />
<!-- enable Bluetooth for CCX 500, CCX 505 and CCX 600 by removing # -->
<!-- with enabled "Connect to a device" will become activated -->
#<bluetooth bluetooth.radioOn="1" />
<!-- change Powersaving by removing # -->
#<powersaving powerSaving.idleTimeout.offHours="5" powerSaving.idleTimeout.officeHours="45" powerSaving.idleTimeout.userInputExtension="20" powerSaving.officeHours.endHour="18"/>

Simply modify for your needs

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[markysparky]

Thank you Steffen for pointing out those articles, they were of great assistance.

Looks like i need to spend some time getting used to how the community search works

However, with the following in my 000000000000.cfg file:

CONFIG_FILES="common_[PHONE_MODEL].cfg"

and the below sample file used and named common_CCX500.cfg in the provisioning location, a fresh boot phone still asks me to go through the initial configuration steps.

FTP logs show the phone loading the file.

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<device device.set="1"
	device.baseProfile.set="1"
	device.baseProfile="MSTeams"
	device.auth.localAdminPassword.set="1" 
	device.auth.localAdminPassword="123456"
	device.eulaAccepted.set="1" 
	device.eulaAccepted="1"
	prov.eula.accepted="1"/>
<polling prov.polling.enabled="1"
	prov.polling.mode="random"
	prov.polling.period="86400"
	prov.polling.time="01:00"
	prov.polling.timeRandomEnd="05:00"
	prov.userControl.enabled="1"
	prov.userControl.postponeTime="00:15" 
	prov.startupCheck.enabled="1"/>
<tcpIpApp tcpIpApp.sntp.olsonTimezoneID="[obscured]/[obscured]" />
<apps apps.restapi.enabled="1" />
<httpd  httpd.cfg.enabled="1"
	httpd.cfg.secureTunnelRequired="1"
	httpd.enabled="1" />
<lcl lcl.ml.lang="English_United_Kingdom"/>

Any thoughts ?

Thanks
Mark

[SteffenBaierUK]

Hello @markysparky ,

We would need to see some logs for this. If the phone provisions from FTP then it should upload a <mac>-app.log

Best Regards

Steffen Baier

[markysparky]

Thanks again Steffen

All working now. 

Appears this was a 000000000000.cfg issue in that we also had a CONFIG_FILE phone_[PHONE_MAC_ADDDRESS].cfg without the config file created.

After removing this directive the initial provisioing works ok and it seems if the files do not exist this causes any other config files to be ignored

Thank again you for your assistance

Cheers

Mark

[SteffenBaierUK]

Hello @markysparky ,

For the official latest official Provisioning Guide please check >here<

I addition I suggest you check these:

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

and

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=

Best Regards

Steffen Baier

[Hao Tran]

Hi Mark,

I'm new to the Polycom world, I was wondering if I can pick you brain on the CCX Initial Configuration Provisioning process.  Like you I'm trying to get the initial configuration to bypass the EULA and have it default to Team with Bluetooth disable.  Regarding to your configuration file, did you have to set up a provisioning server and configure DHCP with option 160?

Thanks,

Hao Tran

[SteffenBaierUK]

Hello @Hao Tran ,

Welcome to the Poly Community.

Microsoft SKU aka devices purchased with Microsoft Teams or Skype uses DHCP Option 161 out of the box so option 160 would not get you anywhere.

I suggest always using both in a network just in case you purchase handsets which are not a 018 or 019 part number.

I would suggest simply using the free Poly Lens

My colleague @Uwe_Ansmann did a great blog >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello all,

to archive, the same with our free Poly Lens service have a look at the attached.

Best Regards

Steffen Baier