CCX400: Problem Autoprovisioning with PolyLens

Occasional Visitor

CCX400: Problem Autoprovisioning with PolyLens


FW: (as out of the box)


Goal: Provisioning CCX400 Phones DHCP/PolyLens to set them up as Teams devices, having access to the Admin user interface and not have to have the device on prem.


Success so far:

Devices are registering in PolyLens by DHCP (Option 161) and are listed in PolyLens



Devices are not showing any status icon in PolyLens. F.e. upgrading Firmware from PolyLens is denied of the missing online status.


Devices are not activating the Web access for admin. This should be the case as per default when using DHCP 161.


Additional observations

Manually configured and PolyLens phones sometimes show a status icon (even with latest FW Sometimes it is green, sometimes it is red. Sometimes it changes from green to red and never gets back to green, while the devices are connected to the network 24/7. 


Any help is appreciated. Thank you.


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Polycom Employee & Community Manager

Re: CCX400: Problem Autoprovisioning with PolyLens

Hello @nocturn ,

Your post ended up in the Spam Filter so it was moved here. 


To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board. 


The phone does not automatically enable the web interface just because it uses DHCP option 161. This will only be archived if the phone can successfully read a configuration set in Lens to enable this.


Does the phone accept any of the Poly Lens set configurations?


I suggest opening a support ticket on this so we can understand and check this.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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