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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When will the CCX firmware be available to support Better Together?  The Microsoft roadmap for this feature says it was launched.

3 REPLIES 3
HP Recommended

Hello @Robert Denman ,

 

Welcome back to the Poly Community.


Our partner Microsoft can release features via the TAC inside their own Microsoft Teams application on top of the regular updated Poly firmware.

 

The latest Microsoft Teams compatible software from Poly is UC Software 7.0.3 Rev C which comes with 1449/1.0.94.2021051303

 

Our Partner Microsoft has released a newer version of the Microsoft Teams App 1449 1.0.94.2021052803 2021 Update #2A >here<

 

Better together has been part of the Poly software since earlier this year as described by my Poly colleague Jeff >here<

 

If you have any additional questions please work with our Partner Microsoft.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I am referring to the September update for Better Together.

Will users ever be able to use their desktop Teams app to dial and answer their CCX phones, similar to BTOE?

 

Roadmap ID

68946

image

 

HP Recommended

Hello @Robert Denman ,

 

I am unaware of what App version from Microsoft adds's this feature so I can only refer you to them. I already provided what version we are currently delivering with our Software. I also made you aware of what App version can be updated using the TAC.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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