Issue: Polycom Phones are not connecting to PDMS-E for provisioning, phones are instead reaching directly out to the MS Teams Sign In and never show up in PDMS unless the provisioning server is manually assigned.
Desired Result: CCX400 and CCX500 Phones to be managed in both Polycom PDMS-E as well as Microsoft Teams Admin Center.
Let me know if there is anything else that I need to provide.
Hello @segreen ,
Welcome to the Poly Community.
If you want the phone to communicate with PDMS-E you need the following parameter:
Simply download the attached, unzip and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
If official support is required please check how to phone or open a case here----------------
Hello @SteffenBaierUK ,
Thank you for your reply, testing results are below:
Results: Phone is not showing online within PDMS, Phone is showing online in MS Teams Admin Center
Thank you for your help, unfortunately, I am unable to obtain good results with this configuration. I have attached the logs from the test. Please advise any next steps that I can try in an effort to resolve my issue.
Thank you for your time,