CCX Auto Adjust for Daylight Saving Time


Re: CCX Auto Adjust for Daylight Saving Time

@SteffenBaierUK wrote:

Hello @kweegup ,


thanks for the feedback but I am unable to verify this as you never followed up on the advice on how to get this into support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

My reseller is CDW, it doesn't make sense to go through them for support.  Anyway, I can verify it for you.  From the release notes resolved issues:


EN-173878 In the Teams base profile, choosing the time zone in the Teams admin portal
may cause the phone to ignore the daylight savings time rules for the chosen
time zone.

Message 11 of 12
Polycom Employee & Community Manager

Re: CCX Auto Adjust for Daylight Saving Time

Hello @kweegup 


thanks for the feedback and the information on the Release notes.


Looking up the EN-173878 describes a very specific scenario where the Microsoft Teams DM portal would only send us the offset but not the City ID and/or timezone.


Not getting this into support will not allow us to verify against an existing issue and we are therefore to confirm if this has been fixed.


This also allows us to share beta software to test the functionality.


I do not make the rules and the End Customer limitation has always been in place and the reseller usually is the middle man. They sell the actual hardware and they are the middle man between us and the end customer.


They are usually trained and as explained in my initial reply providing the Mac address lets us look up who we usually sold this to and they are able to provide the relevant communication.


Checking CWT also shows the support offerings that can be purchased if you want to work directly with us.


More on this is here:


May 08, 2018 Question: Does Poly offer any kind of support to End Users?

Resolution: The new Poly services offerings are detailed => here <=


I am glad the release noted fix is applicable for you and the region you are in.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 12