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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is there a settings to enable auto adjust for daylight saving? All CCX phones still showing Standard time. We have to manually change time zone in Date & Time to get the correct time. Reboot the phones did not help. Any ideas? thanks.

Firmware: 5.9.12.1122

Device Settings version: 2.0.5

Teams Version: 1449/1.0.94.2019110802

11 REPLIES 11
HP Recommended

My phones have updated automatically and I'm running the same firmware as you.  What timezone are you located in, and are you in an area where Daylight Savings Time is observed in a non-standard fashion compared to the rest of the immediate region?

HP Recommended

We are in Central Time zone, all phones are still display Central Standard Time this morning. I am wondering if this is related to the Configuration profile for Teams Phone in O365. The Config Profile has TimeZone set as Central Time (US & Canada).

HP Recommended

I ran into the same issue today.  My CCX 500 is on 5.9.12.1122 and stuck on EST.  I've rebooted it several times.  I checked Teams and the settings on the device and there is no option for daylight savings time.  The only place I found it was in the web portal of the device.  It was already enabled there with the correct dates.

HP Recommended

Hello @GreatCaps and @kweegup ,

 

Welcome to the Poly Community.


As this is a brand new released device I suggest you get this into support.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I tried to report the issue to Polycom but they keep closing my request because I'm not a valued partner, just a useless end user.  This might not even be a support issue, it seems like a bug.

HP Recommended

Hello @kweegup 

 

as detailed in my reply End-user usually cannot open a ticket. Provide us with a Mac address and I can lookup who sold the unit and therefore can do this for you.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The configuration profile only applies to the phone if you pushed it, and that is a one-time push (not a linked policy that the phone automatically refreshes).  So if you make a change on the phone that change will take effect and the configuration profile setting is no longer relevant.

 

Try resetting a phone to factory defaults and sign back in to see if the issue returns.

HP Recommended

Looks like this bug was fixed in the latest firmware that was available on the Teams Admin console.  After the phone was updated, I pushed the configuration profile over again and the time is now correct.  I guess it was probably a bug even though Polycom ignored me as an end user.

HP Recommended

Hello @kweegup ,

 

thanks for the feedback but I am unable to verify this as you never followed up on the advice on how to get this into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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