Hello @Adel ,
Welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them >here< are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.
Please do not simply mark them without any type of feedback.
Other volunteers are welcome to comment but official support can only be provided via the well-outlined methods.
For your new issue, you are using Software 7.0.3.0228 which is not the latest 7.0.3.0347 Rev AB from >here<
Our partner Microsoft provides a new Teams APK in this software 1449/1.0.94.2021051303 instead of the older 1449/1.0.94.2021022403 the software you are using.
I suggest you upgrade using the Web UI and then work with our Partner Microsoft in this issue as they supply the software and the Teams Platform you are using. They are best equipped to help you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
