• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-10-2021 09:54 AM

HP Recommended

Hello!

 

We're running into an issue with our offices that are using CCX 500 phones with Microsoft Teams. 

 

When parking customers, if another call comes in, the screen displaying the parked call disappears. The timing of this can be unfortunate if the call happens to come in right as you're parking the call. To my knowledge there is nowhere they can go to see what # the initial call was parked on. 

 

Is there somewhere to see this on the CCX 500 that I'm overlooking? I know on the Teams desktop client it shows your parked calls on the top left of the calls screen. 

 

This might be something that should be a feature request on the Teams user forum. Reaching out here just in case.

 

Thank you for any help you may offer! 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2021 01:03 AM

HP Recommended

Hello @jb- ,

 

Welcome to the Poly Community.


The best place for this is our Partner Microsofts site >here<

 

They are in control of all 3rd party Teams IP phones like ours.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-11-2021 01:03 AM

HP Recommended

Hello @jb- ,

 

Welcome to the Poly Community.


The best place for this is our Partner Microsofts site >here<

 

They are in control of all 3rd party Teams IP phones like ours.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.