CCX 400 firmware update from USB

Aikenm
Visitor

Re: CCX 400 firmware update from USB

I do have the CCX400-1.0.X_to_PolyUCS6.2.22.0185-USB-Upgrade 

Business laptop was adding the Symantec protection, tried personal laptop (it did not add any extra) but still doesn't recognize the boot file. Running 1.0.1.0054 on the CCX400

 

Message 11 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @Aikenm ,

 

Welcome to the Poly Community.


What Software version is running on your CCX 400?

 

Did you follow these instructions:

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 16
Aikenm
Visitor

Re: CCX 400 firmware update from USB

After seeing your response we had a Poly Rep call us. We have since purchased over 500 ccx400 and ccx500  phones. We have most of the phones upgraded to 7.2.1.1971 now. We have used the down load and push through the web Lens.Poly.com at his point.

Currently trying to upload the autodial for a few phones but coming up short. We know how to export and import the config file but it does not seem to do anything

 

Message 13 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @Aikenm ,

 

Welcome back to the Poly Community.

It would help if you share the configuration you are trying as an example.

 

Most likely it's a feature which is simply not part of the Microsoft Teams application and therefore ignored by the phone. We had a similar discussion which can be found using the Community Search.

 

This is something that needs to be requested from our partner Microsoft as they supply the Teams Software running on our and competitior phones using their platform Teams.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 16
Aikenm
Visitor

Re: CCX 400 firmware update from USB

This is the lines we are trying to add to config:

<call.autoOffHook.x.enabled="1" />
<call.autoOffHook.x.contact="21190" />

I do not know if these are the correct format as our internal web guys have not responded

The DOC we are trying to follow is:

https://documents.polycom.com/bundle/ccx-opensip-ag-current/page/configure-automatic-dialing.html

 

Message 15 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: CCX 400 firmware update from USB

Hello @Aikenm 

 

as I already assumed this is not a feature that will work with the Microsoft Teams application and you need to work with our Partner Microsoft on a Feature request.

 

Please ensure you are not asking questions unrelated to the original issue in follow up posts and instead post a new topic in the future.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Message 16 of 16