CCX 400 firmware update from USB

[KeithT]

Has anyone updated the firmware using a FAT32 formatted USB?

Documentation states:

1. Download the latest software update file for your CCX 400 phone. (the zip file>, the .ld file?)
2. Copy the file to a USB thumb drive formatted to FAT32.
3. Connect the USB thumb drive to the USB port on the phone.
   The Update Firmware window appears. (mine never does)
4. Select Update.
   The firmware updates.

[SteffenBaierUK]

Hello @KeithT ,

Welcome to the Poly Community.

• Is this phone running 1.0.0 or 1.0.1?
• Is this for Teams or Skype for Business? If Teams and you are on TAP then the TAC should have 6.2.22.0135

I already explained I believe >here< or >here< or >here< why a USB does not work unless you have been part of a Beta and are already on 5.9.13 or 6.1.xx and then you can use the same method as on a CCX 500 or 600

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Tim Dressel]

Any timeline/progress on those of us with 1.0.0 or 1.0.1 400 series phones?

[KeithT]

Somehow I understood that you were asking me to reach out to the TAP to get the firmware.  Only then I realized that they're not allowed to share anything under the NDA.  So when can we administer the CCX 400 devices?

[SteffenBaierUK]

Hello all,

we just released CCX 400, 500, 600 Software 6.2.22.0185 >here<

The CCX 400 support page holds a USB Stick software in case the device runs software 1.0.0 or 1.0.1

[ashb]

Hi. I'm trying to update my ccx 400 from 1.01.0054 to 6.2.23.0304 via usb.  I'm following the steps, however, once I place the usb stick into the phone, the update firmware window does not appear.  I have reset the phone to factory defaults, I have rebooted the phone and nothing works.  I opened a case with Poly but I am told that I must resolve through a Certified VOIP Partner, but I do not have one since I purchased direct and deployed myself via Teams.  I have attached a few pics.  Any help is appreciated.  Thanks.

[SteffenBaierUK]

Hello @ashb 

not sure which instructions you follow but do this:

• To verify the Software Version press the cogwheel on the top right corner and then select About:

  
• Go to https://support.polycom.com/content/support/north-america/usa/en/support/voice/ccx-phones/ccx400.htm...
• Find Poly CCX 400 1.0.X to Poly UCS 6.2.23.0396 USB Upgrade and download the Poly_CCX400_v1.0.x_to_6.2.23.0396.zip file
• Rename the Poly_CCX400_v1.0.x_to_6.2.23.0396.zip into fv_update.zip and place it on a FAT32 formatted USB stick
  
  !!! NOTE: Ensure no corporate security places any additional files onto the USB stick or encrypts the USB stick !!!
  
  
• Place USB Stick into CCX 400 and follow the instructions

Best regards

Steffen Baier

[ashb]

Thank you for the reply. Those are the exact instructions that I follow (not sure if you viewed the two pics I uploaded). When I place the usb stick into the phone, nothing happens. No update instructions pop up. The light on the usb stick illuminates, so I assume it is being accessed by the phone, but nothing happens. Any thoughts?  Thanks. 

[SteffenBaierUK]

Hello @ashb 

your file shows as 600,728 KB and mine as 557,204

I would re-check and maybe download again and simply rename.

Steffen Baier

[ashb]

Thank you.  I know what I was doing wrong now.  The link below took me to a page that had me download 6.2.23.0304.  It was until your last instruction did I realize that I needed to download an older version (Teams) 6.2.22.0185.  Thank you again for the help.