CCX-350 common area phone PIN

Occasional Visitor

CCX-350 common area phone PIN

We are going to deploy CCX-350 phones in public areas.  We have enabled CAP through our microsoft365 and the phones are receiving that config.  The issue i see that will be a problem is the ability of any user to go to Settings-Lock Screen & Pin and lock the phone.  Is there a way to disable the option to set a pin?

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Polycom Employee & Community Manager

Re: CCX-350 common area phone PIN

Hello @rplsystems ,


Welcome to the Poly Community.

This change needs to be requested with our Partner Microsoft as they provide the app running on our hardware.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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