BToE not working - CCX 500/600 with Skype for Business Server 2015

Occasional Visitor

BToE not working - CCX 500/600 with Skype for Business Server 2015

BToE not work with CCX 500 or CCX 600 phones with Skype for Business Server 2015. When I connect the Ethernet cable and launch the Poly BToE client on a workstation, both the phone and the client show that the phone is trying to pair, but it does not progress past that. It does not pop a toast with the Skype for Business client on the workstation.


Any help would be appreciated!


Polycom BToE Connector Version
UC Software Version

Skype for Business for Office 365 MSO (16.0.12527.22014) 64 bit

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Polycom Employee & Community Manager

Re: BToE not working - CCX 500/600 with Skype for Business Server 2015

Hello @MinaHana ,


Welcome to the Poly Community.


Can we assume this never worked? Have you had any success using the Poly Skype for Business compatible phones like the VVX?


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience as these contain troubleshooting steps for you to try.


If this all fails please open a support ticket via our support organisation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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