BToE does not pair

Occasional Advisor

BToE does not pair



I have on one VVX 400, running UC, BToE installed.

The phone does not pair although the VVX is set on Auto pairing.

In the log of the VVX I found the following lines:



0531153831|btoe |5|00|cBToEAutoDiscovery Failed to create messageQ id
0531153831|hw   |5|00|rtosLinuxMsgQCreate: mq_open failed: qName=</apmq3120> mid=<0xffffffff> errno=<12:Cannot allocate memory>
0531153831|btoe |5|00|cBToEAutoDiscovery rtosMsgQCreate is failed
0531153831|btoe |5|00|Auto Discovery Object Creation Failed

Any ideas what this could be?


Best regards,


Albert van Alphen

Message 1 of 3
Polycom Employee & Community Manager

Re: BToE does not pair

Hello Albert van Alphen,

welcome back to the Polycom Community.

Maybe a Firewall or Antivirus on the PC ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 3
Occasional Advisor

Re: BToE does not pair

Hi Steffen,


No is more simple than that, just a reboot of the PC did the trick.

Everything works again.


Thanks though.


Beste regards,



Message 3 of 3